30 days to think it over
In accordance with the European provisions on mail order sales, Diamoro customers benefit from the « money back guarantee ». The right of withdrawal can be exercised within 30 days from the date of receipt of the order.
The customer who wishes to exercise the right of withdrawal must send an e-mail to « firstname.lastname@example.org » within the scheduled time. No motivation is required. The customer will simply communicate his intention to return the product by specifying the order number and product references.
The client must know that the costs of the return of the product are charged to the customer and that Diamoro declines all responsibility in case of loss. The customer must take all the necessary steps to return the product in good condition. Upon receipt of the product, Diamoro will reimburse the full amount paid by the customer at the time of purchase.
The « money back guarantee » is valid only in the following cases:
• The product does not show scratches, dents or signs of wear.
• The product is returned in its original packaging and accompanied by its certificates.
• The jewel has not been engraved or personalised on specific request of the customer.
• The number of items purchased in the same order is less than two.