Terms and Conditions

1. General rules

Browsing in this area, the user is visiting the website « www.diamoro.com ». If you continue to browse and use this website, you are agreeing to comply with and be bound by the General Conditions of Sale and the Data Protection Policies adopted by the site indicated therein.

These General Sales Conditions apply to the sale of products exclusively purchased from Diamoro website in accordance with the provisions of Part III, Title III, Chapter I, Consumer Code "Legislative Decree no. n. 206/05 amended by Legislative Decree. n. 21/14 and Legislative Decree 70/03 »by:

Diamoro di Bisoffi Christian

Legal address: strada Citerna 26 - 15048 Valenza -AL - Italia

REA n°: 226908

Before browsing the online store, the user is obliged to read these General Terms and Conditions of Sale that are generally and unequivocally accepted at the time of purchase.

The user is invited to download and print a copy of the purchase form and of these General Conditions of Sale whose terms Diamoro reserves the right to modify unilaterally and without notice.

2. Object

These General Conditions of Sale rule the offer, forwarding and acceptance of purchase orders of products on Diamoro and do not regulate, however, the provision of services or the sale of products by parties other than the seller who are present on the same site through links, banners or other hypertext links.

Before sending orders and purchasing products and services from different subjects, we suggest you to verify their terms of sale.

3. Conclusion of the contract

To fulfil the purchase contract, it will be necessary to complete the purchase form in electronic format and send it following the instructions.

It contains references to General Sales Conditions, Privacy Policy and right of withdrawal, the images of each product and its price, the means of payment that can be used, the methods of delivery of products purchased and the related costs of shipment.

Before concluding the contract, you will be asked to confirm you have read the terms and conditions of sale, the processing of personal data and the information on the right of withdrawal.

The contract is concluded when the seller receives a purchase form, after verification of the correctness of the data contained therein.

The payment will be required as the online order procedure is completed, clicking on the "order with payment obligation" button at the end of the guided process.

Once the purchasing process is completed, Diamoro takes charge of the order.

4. Users registration

When the user fills out the registration form, he must follow the instructions on the site and provide his correct and truthful personal data 

Diamoro is relieved of any responsibility for the data provided by the user. The user will commit to inform Diamoro of any variation. 

If the user communicates incomplete or inaccurate data or in case of dispute about the payments made, Diamoro can decide not to activate or suspend the service until the data has been rectified.

After the first log in, Diamoro will assign a username and password to the user. The customer will use the new data to log in and browse the site. He recognises that his username and password constitute the only system suitable for identifying him and that the acts performed through such access will be attributed to him.

The user undertakes to maintain the secrecy of his access data and not to transfer them even temporarily to third parties.

5. Availability of products

The availability of the products is referred to the moment the buyer places the order.  Due to the simultaneous presence on the site of multiple users, the products could be sold to other customers before order confirmation.

Even after the order confirmation, there may be cases of partial or total unavailability of the goods. In this case, the order will be corrected automatically with the elimination of the unavailable product and the buyer will be immediately informed via e-mail.

If the buyer asks to cancel the order, Diamoro will refund the amount within 7 days from the communication of the order cancellation.

6. Products

Diamoro provides jewellery and precious stones.

The entire catalog is detailed on the page « complete catalogue »

7. Methods of payment and prices

The price of the products will be the one indicated on the site, except where there is an obvious error.

In case of a mistake, Diamoro will inform the buyer as soon as possible, allowing the order to be confirmed at the correct amount or to be cancelled. In any case, for Diamoro there is no obligation to supply what was sold at the lower price wrongly indicated.

Prices include VAT and shipping costs, except in particular cases. Prices may change at any time. Changes do not concern orders already confirmed.

Once the product has been selected, it will be added to the cart. The users must follow the instructions for the purchase and verify the information requested in each step of the process. The purchase order can be changed before payment.

Payment can be made by: Paypal, Credit Card or Bank Transfer.

see also: secure payments

8. Delivery

Diamoro ships his products in the following geographical areas: the entire world except in countries at risk that will be specified from time to time.

The delivery takes place by the date indicated in the purchase form, if no delivery date is specified, within the estimated time indicated in the delivery method form and, in any case, within the maximum period of 20 days from the date of confirmation.

If the parcel cannot be delivered, the order will be sent to the deposit. In this case, a notice will specify where the order is located and how to arrange a new delivery.

If the client cannot be present at the delivery place at the agreed time, he shall contact us to arrange a new delivery date.

If the delivery cannot take place due to causes not attributable to us, after 7 days from the date of the order availability, we will consider that the client intends to cancel the contract. The customer will be reimbursed but from the total amount of the order will be deducted all shipping cost.

see also: insured shipping

9. Passage of risk

The risks related to the products will pass to the buyer at the moment of delivery. The user becomes the product's owner once the entire amount of the purchase has been received, including shipping costs or additional costs specified in the purchase contract.

10. Warranty and commercial compliance

The seller is responsible for any defect in the products provided, including the non-compliance of the items with the products ordered, in accordance with the Italian law instructions.

If the user has signed the contract as a consumer, that is, any natural person acting on the site for purposes unrelated to any business or professional activity.

This warranty is valid on condition that the defect occurs within 24 months from the date of delivery, that the buyer presents a formal complaint regarding defects within a maximum of 2 months from the date in which the defect was acknowledged; that the online return form is correctly filled.

In case of non-compliance, the purchaser who has signed the contract as a consumer has the right to have the lack of conformity remedied by repair or replacement without additional charges, or to obtain an appropriate price reduction or the cancellation of the purchase contract and the reimbursement of the sum.

All the cost for returned goods shall be borne by the seller.

see also: certified jewellery

11. Withdrawal

In accordance with the current provisions, the purchaser has the right to withdraw from the purchase without any penalty and without specifying the reason, within the period of 14 days pursuant to art. 57 of Legislative Decree 206/2005 starting from the date of receipt of the products.

Diamoro expands the above-mentioned term from 14 to 30 days. It will therefore be possible for the customer to withdraw from the purchase contract until the expiration of that term starting first day after the receipt of the products.

In case of multiple purchases made by the buyer with a single order and delivered separately, the 30-day term begins on the date of receipt of the last product.

The purchaser who intends to exercise the right of withdrawal must communicate it to Diamoro through an explicit declaration, which can be sent by registered mail to/r or by accessing the section: right of withdrawal on the Diamoro website with the creation of a file.

The purchaser must exercise the right of withdrawal also by sending any explicit declaration containing the decision to withdraw from the contract or send the standard withdrawal form, as per Annex I, Part B, Legislative Decree 21/2014, which is not compulsory.

The goods must be returned to:


strada Citerna 26

15048 Valenza (AL)


The goods must be returned intact, in the original packaging, complete in all its parts and with the attached fiscal document. Without prejudice to the right to verify compliance of the above, the site will refund the amount of products subject to withdrawal within a maximum period of 7 days, including any shipping costs.

As foreseen by the art. 56 paragraph 3 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014, the site may suspend the reimbursement until receipt of goods or until the demonstration by the buyer of having returned the goods.

Diamoro will reimburse using the same payment method chosen by the customer at the time of purchase. In the case of payment made by bank transfer, and if the customer intends to exercise his right of withdrawal, he will have to provide the bank details: IBAN, SWIFT and BIC necessary to make the reimbursement.

see also: right of withdrawal

12. Data processing

Browsing the site, the user authorises the processing of his personal data. The data controller legally responsible for the storing and use of personal information on computer is Bisoffi Christian.

The processing of personal data is performed by automated means aimed to ensure the security and confidentiality of data.

The information stored by the site is protected from unauthorised access.

The personal data are processed with automatic instruments (e.g. using electronic procedures and supports) for the time strictly necessary to achieve the purposes for which the data were collected. Specific security measures are in place to prevent the loss or the illegal or improper use of the data and unauthorised access to them, in conformity with the provisions of Legislative Decree 196/03.

Such data are used during the purchase order and payments, the communication of the same data to third parties suppliers of payment services, shipping and contacts about the activities and services of the site.

The provision of personal data and consent to the processing for the purposes referred to is necessary in some operations, such as the purchase contract or order fulfilment and the related payment. Therefore, the refusal to provide such data or giving consent to the related processing impede the user to purchase the products and services offered.

Data subjects shall have the right to obtain the access, updating, rectification, the cancellation, transformation into anonymous form, or blocking of data processed in violation of law, including those that need not be retained for the purposes for which the data were collected or subsequently processed.

The certification that the operations have been notified as also related to their contents to those to whom the data were communicated or distributed, except in the case in which such fulfilment proves impossible or involves the use of means manifestly disproportionate to the protected right.

Data subjects shall have the right to oppose, wholly or in part, for legitimate reasons, to the processing of their personal data even when it pertains to the purpose of collection, and to the processing of their personal data for the purpose of sending advertising or direct marketing material or to conduct market research or commercial communication surveys.

You are at any time entitled to withdraw your consent to our processing of your personal data. The withdrawal of consent shall, however, not affect the lawfulness of processing based on consent before its withdrawal. 

Requests must be sent to: Diamoro - strada Citerna 26 - 15048 Valenza (AL) - Italy

e-mail: info@diamoro.com

see also: GDPR

13. Safeguard clause

If any of the clauses of these General Conditions of Sale is deemed null for any reason, this will not affect in any case the validity and compliance of the remaining provisions contained in these General Conditions of Sale.

14. Contact

Any request for information can be sent by:

• e-mail to: info@diamoro.com

• phone to: +39 0131 974 187

• mail to the following address: Diamoro - strada Citerna 26 - 15048 Valenza (AL) - Italy

15. Applicable law and competent court

These General Conditions of Sale are governed by Italian law and interpreted according to it, without prejudice to any other prevailing mandatory rule of the country of habitual residence of the purchaser.

Consequently, the interpretation, execution and termination of the General Conditions of Sale are subject exclusively to Italian law and any disputes concerning and / or consequent to them must be resolved exclusively by the Italian jurisdiction.

In particular, if the purchaser holds the status of Consumer, any disputes must be resolved by the court of his place of residence according to the applicable law.

16. Dispute settlement (ODR)

We inform the user residing in Europe that the European Commission has set up an online platform that provides an alternative dispute settlement tool.

web page: Online Dispute Resolution

It is possible to use this platform for the resolution of any dispute arising from the online contract stipulated on this site.


These conditions have been updated on 05/26/2018


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